Refund Policy

1. Digital Product – Immediate Access

Offscreen AI is a digital product delivered electronically. Upon successful payment, your account is provisioned immediately and you receive instant access to all features, tools, and credits included in your plan.

Delivery of the product is therefore considered complete at the moment of purchase, regardless of whether you subsequently choose to use the Service.

2. No Refund Policy

Due to the nature of digital products and the instant access granted upon purchase, all sales are final and no refunds will be issued, except at our sole discretion.

Once you complete your purchase and gain access to Offscreen AI, you are not entitled to a refund, including but not limited to the following circumstances:

• Change of mind or accidental purchase
• Failure to use the Service or unused credits remaining in your account
• Dissatisfaction with output quality generated by AI models
• Purchasing the wrong plan, tier, or credit pack
• Lack of compatibility with your intended workflow or third-party platform
• Suspension or termination of your account due to a breach of our Terms of Service

Any refund we may choose to grant is voluntary, granted at our sole discretion on a case-by-case basis, and does not create an entitlement to a refund in any other case, including for similar requests. Granting or declining a refund does not waive any right or remedy available to us.

3. Credits and Subscriptions

Credits. Credits are consumed as generation jobs are processed. Credits are non-refundable, non-transferable, and hold no cash value. Credits consumed by a completed generation are considered fully delivered.

Subscriptions. You may cancel your subscription at any time from your account dashboard. Cancellation stops all future billing and takes effect at the end of your current billing period. No partial or pro-rated refunds are provided for the remainder of a paid period, and you retain access until that period ends.

Renewals. It is your responsibility to cancel before the renewal date. Renewal charges are non-refundable once processed.

4. EU Consumer Rights – Waiver of Right of Withdrawal

Under EU consumer protection law, consumers generally have a 14-day right of withdrawal for online purchases. However, this right does not apply to digital content supplied on a non-physical medium once performance has begun with the consumer's prior express consent and acknowledgement of the loss of that right.

By completing your purchase of Offscreen AI, you expressly request and consent to immediate access to the digital content, and you acknowledge that you thereby lose your 14-day right of withdrawal.

The same principle applies to consumers in the United Kingdom under the Consumer Contracts Regulations 2013.

Nothing in this policy limits any statutory rights you may have that cannot be waived under the mandatory law of your country of residence.

5. Acknowledgment at Purchase

At the time of purchase, you acknowledge and agree that:

• You are purchasing a digital product with immediate access
• Delivery is complete upon payment and account provisioning
• All sales are final
• You waive your 14-day EU/UK right of withdrawal for digital content
• Credits and subscription fees are non-refundable
• You are not entitled to a refund, and any refund granted is at our sole discretion

6. Chargebacks and Payment Disputes

Initiating a chargeback, payment reversal, or dispute after receiving access to Offscreen AI constitutes a violation of our Terms of Service.

Such actions may result in:

• Immediate and permanent termination of your account and forfeiture of all remaining credits
• Permanent ban from purchasing or registering with Offscreen AI in the future
• Reporting of the dispute to our payment processors and relevant fraud-prevention networks
• Recovery of chargeback fees, administrative costs, and legal costs incurred

If you believe a charge was made in error or without your authorisation, please contact us first at the address below. We will investigate every legitimate claim promptly.

7. Technical Issues

If you experience technical problems accessing or using the Service after purchase, contact us before taking any other action. We are committed to resolving genuine access issues, and will restore credits consumed by failed generations caused by a fault on our side.

Please include your account email, order or transaction ID, and a description of the issue (with screenshots where possible) so we can assist you quickly.

8. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase governs that transaction. Continued use of the Service after an update constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about this Refund Policy, please contact us at:

support@tryoffscreen.com

We aim to respond to all enquiries within 1–2 business days.