Terms of Service

1. Introduction

1.1. These Terms of Service (hereinafter referred to as “Terms”) govern the use of products and services provided by Majapahit Limited, a private company limited by shares registered in Hong Kong under company registration number 78487472, with registered office at Flat 5, 4/F, Won Hing Building, 74–78 Stanley Street, Central, Hong Kong (hereinafter referred to as “Provider”, “we”, “us”, or “our”), through the tryoffscreen.com website and application, together with any associated tools, dashboards, and services (hereinafter referred to as “Offscreen AI” or the “Service”).

1.1.1. Offscreen AI is one of several software-as-a-service products operated by the Provider. Each product is governed by its own terms; these Terms apply only to Offscreen AI.

1.2. These Terms specify and clarify the rights and obligations of the Provider and users of Offscreen AI (hereinafter referred to as “User” or “you”).

1.3. By using Offscreen AI, registering an account, or purchasing any service offered through Offscreen AI, the User confirms that they have read, understood, and agree to be bound by these Terms.

1.4. These Terms are available on the Provider's website and apply to all services provided through tryoffscreen.com.

1.5. By using features of Offscreen AI that interact with third-party platforms — including connecting a YouTube account and publishing videos via the YouTube API Services — you also agree to be bound by the YouTube Terms of Service and, where applicable, the Google Privacy Policy. Your use of any other connected platform is likewise subject to that platform's own terms.

2. Service Description

2.1. Offscreen AI is an AI-powered video production platform that enables Users to generate videos and, where the User connects the relevant account, publish them directly to their social media and video-hosting accounts.

2.2. The Provider offers various subscription plans, credit packs, and service packages, the specific features, limitations, and pricing of which are described on tryoffscreen.com.

2.3. The Service relies on third-party artificial intelligence models and third-party infrastructure. Outputs are inherently variable in nature, and the Provider does not warrant any specific result, quality, or performance.

2.4. The Provider reserves the right to modify, update, suspend, or discontinue any aspect of the Service at any time.

3. Account Registration and Use

3.1. In order to use Offscreen AI, the User must create an account by providing accurate and complete information.

3.2. The User is responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.

3.3. The User must be at least 18 years old, or have reached the age of majority in their jurisdiction, to use Offscreen AI.

3.4. The Provider reserves the right to suspend or terminate the User's account at any time if the User violates these Terms or if the Provider reasonably suspects such violation.

3.5. The User agrees to notify the Provider immediately of any unauthorized use of their account or any other security breach.

4. Ordering and Payment Terms

4.1. Information about the services, including a description of main features and price (including whether the price includes applicable taxes), is provided on the website and in the checkout at the time of purchase.

4.2. By submitting an order, the User confirms their agreement with these Terms. Completing all required fields in the order or checkout form is a condition for a valid order.

4.3. Merchant of Record. Purchases of Offscreen AI are processed through third-party payment providers that may act as the Merchant of Record (“MoR”)for the transaction (for example, Paddle, Lemon Squeezy, or Dodo Payments). Where an MoR is used, that MoR is the seller and reseller of record for your purchase, is responsible for billing, tax collection and remittance, and handles payment disputes and refunds in accordance with its own buyer terms. By completing a purchase, you also agree to the applicable MoR's buyer terms and conditions, which are presented to you at checkout. In the event of any conflict between these Terms and the MoR's buyer terms in respect of payment, billing, tax, or dispute handling, the MoR's buyer terms govern that subject matter.

4.4. Payments may be set up as monthly, annual, one-time, or credit-based charges depending on the selected plan or product.

4.5. The User must provide correct payment details. The obligation to pay is fulfilled when the relevant amount is successfully processed by the applicable payment provider or Merchant of Record.

4.6. For subscription services, the User may be provided with a trial period. If the User does not cancel during the trial period, payment will be automatically processed for the selected plan. It is the User's responsibility to cancel before the trial ends or before a renewal date.

4.7. If payment is not made or is reversed, the Provider reserves the right to limit or discontinue provision of services until the matter is resolved.

4.8. Credits. Credits are consumed as generation jobs are processed within Offscreen AI. Credits remain available until consumed or until they expire in accordance with the terms of the plan under which they were issued, are non-transferable, and hold no cash value. Credits consumed by a successfully completed generation are considered fully delivered.

5. No Refund Policy

5.1. Offscreen AI provides digital content and services that are delivered immediately upon successful payment. By making a purchase, the User acknowledges and agrees that they are receiving immediate access to digital content and services, and that delivery is complete at the moment of purchase.

5.2. In accordance with Article 16(m) of the EU Consumer Rights Directive (2011/83/EU) — and the equivalent provision under Regulation 37 of the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — the User explicitly requests immediate performance and waives their right of withdrawal for digital content where performance has begun with the User's prior express consent and acknowledgment that they thereby lose their right of withdrawal once performance has begun.

5.3. Unless explicitly stated otherwise for specific promotions or offers, all sales are final and the Provider does not provide refunds for any purchased subscriptions, credit packs, or services, whether used or unused, except at the Provider's sole discretion.

5.4. Any refund the Provider may choose to grant is voluntary, made at the Provider's sole discretion on a case-by-case basis, and does not create an entitlement to a refund in any other case, including for similar requests. Granting or declining a refund does not waive any right or remedy available to the Provider.

5.5. The User acknowledges that outputs are produced by third-party artificial intelligence models and are inherently variable. Dissatisfaction with the creative or technical quality of generated output does not constitute grounds for a refund.

5.6. In case of service malfunctions or technical issues attributable to the Provider, the Provider may, at its sole discretion, offer compensation in the form of service credits or extended subscription periods, but is not obligated to provide a monetary refund.

5.7. Cancellation of a subscription will stop future billing but will not result in a refund, whether full or pro-rated, for the current billing period. The User retains access until the end of the period already paid for.

5.8. Where a purchase is processed through a Merchant of Record, refunds and payment disputes are ultimately handled by that MoR in accordance with its own buyer terms and applicable law. Nothing in this Section limits any statutory rights of the User that cannot be waived or excluded under the mandatory consumer law of the User's country of residence.

5.9. Chargebacks. Initiating a chargeback, payment reversal, or payment dispute after receiving access to the Service, without first contacting us at support@tryoffscreen.com, constitutes a breach of these Terms. Such action may result in immediate and permanent termination of the account, forfeiture of any remaining credits, and a permanent ban from future purchases, in addition to any remedies available to the applicable Merchant of Record under its own buyer terms.

6. Intellectual Property

6.1. All intellectual property rights related to Offscreen AI, including but not limited to software, designs, logos, trademarks, and other content provided by the Provider, are owned by the Provider or its licensors.

6.2. The User owns all right, title, and interest in and to the content they create using Offscreen AI (including videos, images, audio, and text generated through the Service). By using the Service, the User grants the Provider a worldwide, non-exclusive, royalty-free license to use, reproduce, and process the User's content solely for the purpose of providing, operating, and improving the Service.

6.3. Marketing and Promotional License.In addition to the license granted in section 6.2, the User grants the Provider a worldwide, non-exclusive, royalty-free license to use, reproduce, and publicly display a reasonable selection of the User's generated content for marketing, promotional, and demonstration purposes (for example, on the Provider's website, social media accounts, and marketing materials), with or without attribution. The User may request removal of their content from marketing materials at any time by contacting the Provider, and the Provider will cease further such use within a reasonable period not exceeding 30 days from the request. The User represents and warrants that they hold all rights necessary to grant this license.

6.4. The User is prohibited from copying, modifying, distributing, selling, reverse-engineering, or leasing any part of the Offscreen AI software, platform, proprietary models, or Provider-owned content without the Provider's explicit permission. This prohibition does not apply to content created by the User using Offscreen AI, which the User is free to use, distribute, and monetize, subject to the licenses granted above.

6.5. The Provider does not claim ownership of the User's social media or video-hosting accounts, or of content published on those accounts through Offscreen AI.

7. User Obligations and Prohibited Uses

7.1. The User agrees to use Offscreen AI in compliance with all applicable laws and regulations.

7.2. The User is prohibited from:

• Using Offscreen AI to create, upload, or share illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable content;
• Using Offscreen AI to impersonate any person or entity, or to create deceptive content depicting real individuals without their consent;
• Infringing upon the intellectual property rights of any third party;
• Attempting to gain unauthorized access to Offscreen AI systems or networks;
• Using automated systems, bots, or scripts to access or interact with Offscreen AI without prior written permission, except as expressly permitted through the Service's own features or API;
• Uploading viruses or other malicious code;
• Engaging in any activity that interferes with or disrupts Offscreen AI.

7.3. The User is responsible for ensuring that any content created using Offscreen AI complies with the terms of service, monetization policies, and community guidelines of the platforms where such content is published (including YouTube).

7.4. The Provider reserves the right to immediately suspend or terminate services if the User violates these prohibitions.

7.5. Content and Music Licensing.The User represents and warrants that they hold all necessary rights, licenses, and permissions for any content — including music, audio, images, footage, or other materials — that they provide to or use with Offscreen AI. The User agrees to indemnify and hold harmless the Provider from any claims, damages, or expenses arising from the User's use of third-party content, including copyright infringement claims.

7.6. Notice and Takedown. If you believe that material processed through Offscreen AI infringes your copyright or other rights, please send a detailed notice to support@tryoffscreen.com. Upon receipt of a valid notice, the Provider will, within a reasonable period, disable access to the specific content or provide a reasoned explanation as to why it believes the notice is invalid. The Provider terminates the accounts of repeat infringers.

8. Limitation of Liability

8.1. To the maximum extent permitted by applicable law, the Provider shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from: the use of or inability to use Offscreen AI; unauthorized access to or alteration of the User's data; the conduct of any third party on the Service; or any other matter relating to Offscreen AI.

8.2. The Provider does not guarantee that Offscreen AI will meet all of the User's requirements, that it will be uninterrupted, timely, secure, or error-free, or that the results obtained from using it will be accurate or reliable.

8.3. The Provider does not control third-party social media or video-hosting platforms and is not responsible for their actions or policies, including any changes, demonetization, strikes, suspensions, or removals that may affect the User's ability to publish or monetize content created using Offscreen AI.

8.4. The User acknowledges that AI-generated content may contain inaccuracies or errors, and the Provider does not guarantee the quality, accuracy, or appropriateness of such content for any specific purpose.

8.5. The Provider's total aggregate liability for any claims under these Terms shall be limited to the amount the User has paid to the Provider (or to the applicable Merchant of Record for the Provider's products) in the 12 months preceding the claim, or USD 100, whichever is lower.

8.6. The User acknowledges that by using Offscreen AI to create and publish content, they are fully responsible for such content and any consequences arising from its publication.

9. Data Storage and Fair Use

9.1. Unless otherwise specified, the Provider stores User-generated content for as long as the User’s account remains active, or as long as is needed to operate the Service and comply with applicable law. The User may download or work with such content during this period.

9.2. The Provider reserves the right to delete data once that period ends, in order to free up system resources.

9.3. The User agrees to use Offscreen AI reasonably and not to abuse system resources. The Provider may implement usage limits to ensure fair use of the Service by all Users.

9.4. The Provider reserves the right to monitor usage patterns and suspend accounts that show signs of automated, abusive, or excessive use that could negatively affect service performance for other Users.

10. Privacy

10.1. The Provider's Privacy Policy, available on the Offscreen AI website, forms an integral part of these Terms. By agreeing to these Terms, the User also agrees to the processing of their personal data as described in the Privacy Policy.

10.2. The Provider processes personal data in accordance with applicable data protection laws, including Regulation (EU) 2016/679 (GDPR) where applicable.

11. Changes to Terms

11.1. The Provider reserves the right to modify these Terms at any time. The User will be notified of material changes through the website or by email.

11.2. Continued use of Offscreen AI after such modifications constitutes the User's acceptance of the updated Terms.

11.3. If the User does not agree with the updated Terms, they must stop using Offscreen AI and terminate their account.

12. Termination

12.1. The User may terminate their account at any time through the account settings, where available, or by contacting the Provider.

12.2. The Provider reserves the right to suspend or terminate the User's access to Offscreen AI at any time, with or without cause and with or without notice, subject to applicable law.

12.3. Upon termination, all provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

13. Governing Law and Dispute Resolution

13.1. These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflict of law provisions.

13.2. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region, except where mandatory consumer law grants the User the right to bring proceedings in their country of residence.

13.3. Nothing in this Section deprives a consumer of the protection afforded by mandatory provisions of the law of their country of habitual residence. Consumers resident in the European Union may also make use of the European Commission's Online Dispute Resolution platform, and may in any event bring proceedings before the courts of their country of residence where applicable law so provides.

13.4. Where a purchase was processed through a Merchant of Record, the buyer terms of that Merchant of Record may specify a different governing law and forum in respect of the payment transaction itself.

14. Final Provisions

14.1. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms otherwise remain in full force and effect.

14.2. The Provider's failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

14.3. These Terms constitute the entire agreement between the User and the Provider regarding Offscreen AI and supersede all prior agreements on that subject.

14.4. Questions about these Terms should be sent to support@tryoffscreen.com.

14.5. These Terms are effective as of 28 July 2026.